Our Staff

Jacob Bloom, MD

Dr. Jacob Bloom is a board certified plastic surgeon and medical director of Reset Medical Spa. After practicing for several years in the northern suburbs of Chicago, Dr. Bloom founded Bloom Plastic Surgery in downtown Chicago. In addition, he is affiliated with Illinois Dermatology Institute, and is trusted to handle the plastic surgery needs of the largest dermatology practice in the state. Certified by the American Board of Plastic Surgery and an active member of the American Society of Plastic Surgeons (ASPS), Dr. Bloom is excited to now offer complete skin solutions to the greater Chicago area. Raised in Northbrook, Illinois, Dr. Bloom takes great pride in treating patients in his hometown. After receiving his undergraduate education at the University of Michigan, Dr. Jacob Bloom graduated at the top of his class from the Chicago Medical School. He earned a coveted Plastic Surgery Residency at the esteemed University of Rochester Medical Center in New York. Following his residency, Dr. Bloom continued his surgical training in the Harvard Medical system at Beth Israel Deaconess Medical Center in Boston, Massachusetts. Dr. Bloom has vast experience in cosmetic procedures of the breast and body as well as significant experience in facial rejuvenation. He has become highly sought after for minimally invasive procedures such as Botox, Juvederm, and Voluma for the natural results he achieves and his gentle touch. Patients and physicians recommend Dr. Bloom for his honesty, compassion and ability.

Kelcy Bai, PA-C

Kelcy Bai, "KB," is a NCCPA certified physician assistant. Originally from St. Louis, MO, Kelcy received her Bachelor's degrees from the University of Missouri where she earned highest honors in biological and health sciences. She then completed her physician assistant training at Northwestern University where she rotated in plastic surgery, dermatology, and otolaryngology. Kelcy has over 7 years of patient care experience. Prior to working at Reset, she worked as a patient care technician in orthopedic surgery, general surgery, and long term acute care. Kelcy always puts her patient's comfort first. Her favorite part of her job is developing relationships with patients and customizing each patient's care plan to work towards his or her personal aesthetic goals. She is passionate about using a multifaceted approach by incorporating a home skin care regimen, injectables, and laser treatments to emphasize that subtle changes can make a dramatic improvement over time. When she is not providing patient care, she enjoys dancing and making greeting cards.

DANA CRENSHAW LMA, CLT AESTHETICIAN

Dana is a Licensed Medical Aesthetician and Certified Laser Technician at Reset MedSpa. Dana graduated from Universal Spa Training Academy at the top of her class. Dana then went on to further her knowledge of skincare in a medical setting and received advanced training at TrueU University. She is a skilled professional who continues to train on the newest technologies and advanced classes. Her goal is to establish a personal relationship and trust with each client, so she can deliver an individualized treatment plan. Dana believes investing in your skin is a benefit that last a lifetime. She enjoys incorporating her background of fitness and nutrition to assist in determining the underlying cause to skin conditions. "Your diet keeps your body slim and healthy, but its impact doesn't stop there. The food you eat-from wrinkle-fighting antioxidants in fruits and vegetables to hydrating healthy fats in fish-may matter to your skin almost as much as it does to your waistline" -Dana-

Robyn Tong, PA-C

Education

Master's Degree from Midwestern University in Downers Grove, Illinois

Bachelor's Degree in Kinesiology and Health from Iowa State University

"I believe establishing a caring relationship with patients is essential in delivering the best outcome. My goal is to provide you with dedicated care and for you to feel confident knowing I will always prioritize your needs."

Robyn Tong is a board-certified physician assistant who graduated with a Master's Degree from Midwestern University in Downers Grove, Illinois. She is a Chicago transplant who grew up in Des Moines, Iowa. Robyn received her Bachelor's Degree in Kinesiology and Health from Iowa State University. Robyn is passionate about dermatology and aesthetic medicine. Robyn spent two clinical rotations in Plastic Surgery while at Midwestern University. Robyn continued her training in cosmetic injectables and aesthetic lasers with facial plastic surgeon, professor and researcher Dr. Steven Dayan, MD, as well as with plastic surgeon and medical director Dr. Jacob Bloom, MD. Hair loss/thinning and acne scarring are two of her favorite conditions to treat. She strives to have all her patients leave the office feeling they've been well taken care of by delivering quality care, individualized to their personal needs.

Alexa Rodriguez- Front Office Manager

Alexa is the front desk manager at Reset. She has had extensive experience working in support roles at dermatology clinics prior to Reset. Her warm and efficient disposition makes registration, scheduling and check out process effortless for patients. She has extensive knowledge of our services and products and, along with staff, is always happy to answer questions from patients.

Alexa loves dogs! When she's not at Reset you'll find her spending time at the dog park or traveling the world with her husband.

Bonnie Kerman 

Bonnie has been working as a Medical Aesthetician since 2003 in the northern suburbs. with some of the most talented physicians in the Chicagoland area. She brings a wealth of experience and extraordinary professionalism to the practice. 

Bonnie is an expert in all aspects of aesthetic skincare including photo facials. laser hair removal, and laser treatments for acne scarring and sun damage. Her knowledge of chemical peels. micro-needling, microdermabrasion. and Dermal Infusion treatments are unsurpassed. 

Bonnie will tailor individual treatment regimens using medical-grade product lines including ZO by Zein Obagi, PCA Skin. Revision, and Skin Medica, to optimize lasting results. 

You will find Bonnie's manner to be refreshingly relaxed and caring. with a focus on education, helping you to achieve your treatment goals.

Marcia Milanoski - Receptionist 

Marcia has worked in the beauty business her whole life. A former hairdresser, she was a salon owner/stylist in Ohio for years before relocating to the Chicago area. She has been at Reset for almost three years and loves the aesthetics side of the beauty industry. Marcia and her husband Steve are parents of to four boys who are now grown, men.

She loves living in the city and keeps busy with friends and hobbies. When she’s not at Reset, you can find her gardening around her condo building. She also enjoys sailing, skiing and fly fishing during the year.